frequently asked Questions

MyMilkman.ie is brought to you by Glanbia on behalf of a hard-working enthusiastic network of milkmen around the country.

It’s a doorstep milk delivery service. Find your local milkman and set up your account online, your local milkman will approve you as a customer and then you’re ready to have fresh Avonmore Milk delivered straight to your door.

We’ve hundreds of milkmen throughout the country, to find out if there is a milkman in your area, simply enter your address on the homepage and we’ll find the local milkman in your area.

Some of our milkmen do not operate via MyMilkman.ie just yet,  this simply means that the online payment functionality would not be available to you right now but you can still avail of Fresh Avonmore Milk delivered to your door. Simply leave your contact details and we will contact you to provide you with an offline account.

The cost of milk may vary slightly from milkman to milkman. We believe in keeping our prices more or less on par with the corner shop. A small delivery charge may apply, depending on your milkman. Once you have been matched to your local milkman you will be able to view pricing / delivery charges when signing up.

Milkmen typically deliver before breakfast and three times per week. However, the days and time of milk deliveries may differ from milkman to milkman. Please check your local milkman’s details.

Your milkman will deliver products from his own unique list. In general, most of our milkmen deliver milk, cream, cheese, juices and yoghurts. If you’re really lucky you might find your milkman also delivers eggs and bread. When you are matched to your local milkman you can browse his or her range of products to find out for yourself.

There is no minimum order quantity or value. However, we recommend this service for people/families that use at least three litres of milk per week.

When you set up your account, your milkman will need to verify that he can service it first. Once this is complete you will receive an email with details of your first delivery day. Typically milkmen deliver three times per week, so your milkman will try slot you in the next available delivery day.

Each week your milkman will close his roundsbook and we’ll send you a weekly bill. Online payment will be processed 48hours after you receive this bill. Alternatively, the milkman will call around and collect cash. This varies from milkman to milkman so it is best to check with your local milkman directly when he will call around to collect payment.

You will receive a bill via email once a week. Alternatively, if you are paying cash most milkmen will issue you with a bill when collecting cash. If do you require different billing terms, you can discuss this directly with your Milkman.

You can pay for your bill using Laser, Visa Debit and Credit cards. All payments on our site are safe and secure to the highest standard via Realex payments (www.realexpayments.ie)

If your payment fails – these things sometimes do happen after all! You will receive an email letting you know that the payment has failed and the outstanding amount will rollover in to the next billing week.

You will be notified in advance that your card is about to expire, so you will get the chance to update your card details and continue as normal. However, if you do not change your details, when the card expires the payment will fail. To update your card details simply log in to your account and click on ‘update card’.

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Yes, you can change or edit your order up until 1pm the day before delivery is due. You can pause your order up until 9pm the day before delivery is due. Simply log in to your account and make the necessary changes.

Please note that while your milkman will always try to accommodate all changes, there may be instances when this is not possible. But we always aim to do our very best to fulfill your order.

That’s no bother, you can pause your order from the date you depart to when you return. You can also pause your order as a once off too so for one delivery day. Milk will not be delivered during this period & you will not be billed. Simply log in to your account and select the Pause Order option. Choose a pause date and a restart date and confirm.

You will be sent an email notification to confirm you have paused your order successfully and this pause on the delivery will also be sent to the milkman.

If you are moving house, simply log in to your account and click on my account.  Click close my account, and select ‘Moving house’ from the drop down menu. Here you will be prompted to provide the address you are moving to and we will check and see if there is a milkman available at this new address so you can continue with the service.

You can change your name or email address by simply logging in with your valid password. Because your delivery is always linked to the nearest local milkman, it is not possible to change your address. Please contact customerservice@mymilkman.ie if you need to update your address.

To cancel your delivery permanently simply login to your account, click “Edit” on My Account at the top of the page, from the account details page select “Close My Account”.

Ooops….. looks like this is our mistake! Send us an email to our customer service department at customerservice@mymilkman.ie and they’ll contact you asap and resolve.

Not a problem, simply click the forgot password button on the login page & enter in your email address. A link will be sent for you to reset your password.

You can email or text your milkman. Simply log into your account to find your local milkman’s email address and phone number. Your milkman’s details are contained on the customer dashboard when you log in.

Ooops…. looks like something went wrong. If your order hasn’t been delivered by the usual time please contact your milkman directly. His contact details can be found when you log in to your account.

Yes, if for any reason we don’t have any of your requested items we will always do our best to substitute them with good alternatives.

If you have a problem with your product quality then please contact your milkman directly by logging into your account and send him an email, or call him on the phone. If you cannot contact your milkman at that time or you have any questions about our products then please contact customerservice@mymilkman.ie

We will need to send you a verification email to activate your online account and thereafter your email address acts as your username for logging in.

If you have a milkman and are getting weekly deliveries you can see if your milkman is operating the MyMilkman.ie system by simply entering in your address on the homepage. Fill in the details and a verification email will be sent to your email address to set up your online account.

Once you’ve verified your account you too can enjoy the convenience and flexibility the MyMilkman.ie service offers with online or cash payment, pausing / amending orders and the chance to view the full range of products at any time.