Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which your mymilkman Distributor, as defined below, will supply any of the products (Products) listed on our website mymilkman.ie (our site) to you.

Please read these terms and conditions carefully before ordering any Products from your mymilkman Distributor. You should understand that by ordering any of the Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. INFORMATION ABOUT US

mymilkman.ie is a site hosted by Glanbia Foods Ireland Limited t/a Glanbia Consumer Foods (a subsidiary of Glanbia Plc) (Glanbia Consumer Foods) (we/us). We are registered in Ireland under registration number 483892 and with our registered office at Glanbia House, Kilkenny, Ireland. Our main trading address is 3008 Lake Drive, Citywest Business Park, Dublin 24. Our VAT number is IE 9513123F.

2. YOUR STATUS

By placing an order through our site, you warrant that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old; and

You are resident in Ireland

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND YOUR MILKMAN DISTRIBUTOR

3.1 You will need to open a mymilkman account (Account). To do this you must complete the registration process and all information supplied by you must be complete and accurate. You will be asked to choose a password, and you are responsible for maintaining the privacy of your Account and password. You are also responsible for all activities that occur under your Account and you must notify us immediately of any unauthorised use of your Account which is provided to you by Glanbia Consumer Foods who facilitate the transactional element of this website. No compensation will be paid to you for the set up or operation of your Account. Only you may use your own Account, and you cannot use anybody else’s account without their prior express permission.

3.2 Once your Account is set up, it will continue indefinitely, regardless of usage levels, unless terminated by you, Glanbia Consumer Foods or your mymilkman Distributor. You can terminate your Account with Glanbia Consumer Foods by using the automated account cancellation process on www.mymilkman.ie or by contacting Glanbia Consumer Foods or your mymilkman Distributor directly. Glanbia Consumer Foods and/or your mymilkman Distributor may terminate your account at any time without prior notice to you at the sole discretion of Glanbia Consumer Foods and/or your mymilkman Distributor.

3.3 On placing an order, you will be assigned a mymilkman Distributor ( your mymilkman Distributor) and you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to your mymilkman Distributor to buy a Product(s). Your order is subject to acceptance by your mymilkman Distributor. Once your mymilkman Distributor has confirmed his/her acceptance of your order we will communicate this acceptance, on behalf of your mymilkman Distributor, to you by sending you an e-mail confirmation. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the e-mail, on behalf of your mymilkman Distributor, to you (whether or not you receive that e-mail)and a binding contract shall exist between you and your mymilkman distributor. For the avoidance of doubt you acknowledge that Glanbia Consumer Foods are hosts of this website only and that no contract for the supply of Products shall exist between you and Glanbia Consumer Foods.

4. PRICE AND PAYMENT

4.1 Your mymilkman Distributor is responsible for providing and explaining any prices, product description, shipping, security and privacy policies. You are responsible for reading and understanding these prices, product description, shipping, security and privacy policies. You are responsible for paying all charges for Products and services purchased from your mymilkman Distributor.

4.2 Payment for all Products shall be made by:

4.2.1 Cash payment – By choosing cash payment you agree to pay your mymilkman Distributor directly for the Products delivered to you each week. Your mymilkman Distributor will call to you to collect payment at the end of the week (normally a Thursday/Friday or Saturday) to which your delivery of Products relates.

4.2.2 Online payment with Credit Card / Laser Card – Consumers who select to pay for their milk using their Credit Card / Laser Card/ Visa Debit will have to enter their card details which will be encrypted and stored with our trusted 3rd-party partner Realex Payments.

Credit Card / Laser Card / Visa Debit payments will be taken by the milkman at the end of each delivery week.

5. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

5.1 Glanbia Consumer Foods and/or mymilkman.ie have reserved the right to revise and amend these terms and conditions under which mymilkman.ie services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on the mymilkman.ie website.

5.2 You will be subject to the policies and terms and conditions in force at the time that you order products from your mymilkman Distributor, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

6. GENERAL CONDITIONS & TERMS OF USE

6.1 Unless otherwise specified, the mymilkman.ie site/services are for personal and non-commercial use.

6.2 All contents of the mymilkman.ie site are copyright of Glanbia Consumer Foods 3008 Lake Drive Citywest Dublin 24 and/or its suppliers. mymilkman.ie is a registered trade mark of Glanbia plc. You may not copy, modify, transmit, display, distribute, perform, reproduce, licence, publish, create derivative works from, transfer, or sell any information software, products and services obtained from mymilkman.ie.

6.3 www.mymilkman.ie may have links to several other sites (Linked Sites) and much of the information posted on this site is supplied by individual MilkMen Distributors. This information and the information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites, if applicable. mymilkman.ie and/or Glanbia Consumer Foods does not accept any liability in relation to information provided by individual MilkMen Distributors or charges of Linked sites.

6.4 As a condition of your use of the mymilkman.ie site/services, you will not use the site/services for any purpose that is unlawful or prohibited by these terms, conditions and notices.

6.5 You may not use the site in any manner which could damage, disable overburden or impair any mymilkman.ie site/service or interfere with any other parties use and/or enjoyment of those sites/services.

6.6 You may not attempt to gain unauthorised access to mymilkman.ie sites/services, other accounts, computer systems and networks connected to any mymilkman.ie site/service, through hacking, password mining or any other means.

6.7 The sites/services of mymilkman.ie are provided on an “as is” and “as available” basis. Glanbia Consumer Foods makes no representations or warranties of any kind, whether expressed or implied, as to the operation of their sites/services, the information, content, materials or products, included on or in the sites/services. To the full extent of the applicable law, Glanbia Consumer Foods disclaims all warranties, express or implied, including but not limited to implied warranties of merchant liability and fitness for a particular purpose. Glanbia Consumer Foods will not be liable for any damages of any kind arising from the use of mymilkman.ie sites/services, including but not limited to direct, indirect, consequential, incidental and punitive damages. No oral advise or written information given by mymilkman.ie and/or Glanbia Consumer Foods, its affiliates, agents, directors, employees nor agents, or the like, shall create a warranty, nor shall you rely on any such information or advice.

6.8 In accordance with the Glanbia Consumer Foods privacy policy, mymilkman.ie and Glanbia Consumer Foods respects your privacy.

6.9 mymilkman.ie and/or Glanbia Consumer Foods prohibit minors from making purchases on the mymilkman.ie site, or any of its affiliate sites.

6.10 You may from time to time receive marketing, product or other information from mymilkman.ie and/or Glanbia Consumer Foods. You can unsubscribe from this informational service at any stage and still remain a customer of mymilkman.ie and/or Glanbia Consumer Foods.

6.11 By registering with mymilkman.ie, you agree to be bound by these terms and conditions.

7. CANCELLATION POLICY

Customers can cancel their account at any time by contacing their milkman directly through the support form in their portal, or by sending an email to customerservice@mymilkman.ie.

8. SEVERABILITY

These terms and conditions are intended to be severable. If for any reason, any term or condition is held unenforceable or invalid, the remaining terms, conditions and provisions shall continue to be valid to the fullest extent permitted by law.

9. LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the Irish Law, and the parties hereby submit to the exclusive jurisdiction of the Irish courts to settle any disputes which may arise in connection with these terms and conditions.

Privacy Policy

This privacy statement (together with our terms of use (terms of use) and any other documents referred to on it) (“Privacy Policy”) sets out how Glanbia Consumer Foods trading as mymilkman.ie uses and processes any personal information that you provide to Glanbia when you use this website. Please read the following carefully to understand Glanbia’s views and practices regarding your personal information and how we will treat it.

Glanbia is committed to ensuring that your privacy is protected when using this website. Our Privacy Policy sets out the basis on which any personal information that we collect from you, or that you provide to us, will be processed by us. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy.

Glanbia may amend its Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes made by Glanbia. This policy is effective from 25th May 2018.

Data Protection

We are committed to ensuring that your rights under data privacy laws are protected and personal information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with the EU General Data Protection Regulation General Data Protection Regulation [REGULATION (EU) 2016/679.

EU General Data Protection Regulation (“GDPR”):

For services provided into EU countries and to EU citizens, Glanbia is committed to observe the rights of the individuals whose personal data we collect and process.

Glanbia has established internal processes to meet the company’s obligations and responding to data subject requests and complaints.  Please refer to the individual sections in the website Privacy Policy (this document) for additional information or contact us by writing to:

Glanbia Consumer Foods Ireland, 3008 Lake Drive, Citywest Business Campus, Dublin 24

Or emailing: customerservice@mymilkman.ie

Or phoning : 01 4881000

 

Legal Basis for data processing

The information listed below is collected and processed for the purposes stated in this Privacy Policy.

Within the European Union, data is collected and processed under the legal basis of Contract

What we collect

We may collect the following information:

  • Your name
  • Your address for fulfilment of the delivery of milk to household
  • Your phone number for contact re delivery of milk to household
  • Your email address for confirmation of any order amends/ information pertaining to your account and offers
  • Other information relevant to customer surveys and/or offers
  • Any information you provide by filling in forms on our website [www.mymilkman.ie]
  • Details of any transactions you carry out through our website and the fulfillment of your orders
  • Details of your visits to our website and the resources that you access

What we do with the information we gather

We use this information to provide you with a milk delivery service and to ensure that our website is presented in the most efficient manner for you, and in particular for the following reasons:

  • For internal record keeping purposes to support the delivery of services outlined in this Privacy Policy.
  • To improve products and services directly related to this website / supported services.
  • To provide you with information and promotional material about products, special offers or other information which you request from us or we think you may find interesting using the email address which you have provided and where you have freely consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you chose to do so.
  • To notify you about changes to our products or services that relate to your subscribed services.
  • We may use the information to customise our website according to your interests.
  • If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services covered under your customer agreement or purchases within the previous 12 months.

If you do not want us to use your personal information, provided under consent, in this way, or to pass your details on to third parties for marketing purposes, please refer to the ‘Controlling Your Data Section’ below.

Security

Glanbia is committed to maintaining the highest levels of Information Security across our business functions and electronic business channels.

To ensure that we communicate and trade with our customers in a secure manner, the following safeguards are implemented across our services:

  • We will treat all your queries in relation to potentially fraudulent activity with the highest urgency
  • Maintain in-house and external Information Security services to provide website security analysis and identify areas of website security improvement

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.

Accepting our cookie requests also authorises Glanbia to capture your computer’s IP address to support our website analysis and web site security controls.  Computer IP addresses are retained for up to 12 months for security monitoring and for analysis purposes we retain IP Addresses from 30 days to an indefinite period depending on the technology and platform used.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may from time to time contain links to enable you to visit other websites of interest easily. However, once you follow a link to any of these websites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our Privacy Policy. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should exercise caution and check these policies before you submit any personal information to these websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

– You have the right to ask us not to process your personal information for marketing purposes and whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

– if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to:

Glanbia Consumer Foods Ireland, mymilkman.ie, 3008 Lake Drive, Citywest Business Campus, Dublin 24

Or phoning : 01 4881000

You can also unsubscribe at any time via the unsubscribe link at the bottom of marketing emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation [REGULATION (EU) 2016/679]. If you would like a copy of the information held about you please write to:

Glanbia Consumer Foods Ireland, mymilkman.ie, 3008 Lake Drive, Citywest Business Campus, Dublin 24

If you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible at the above address or email us at customerservice@mymilkman.ie. We will promptly correct any information found to be incorrect.

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